Please go through these terms and conditions carefully before using this website. By accepting these terms and conditions-

russian-e-visa.com Belongs to Visacent Ltd (“russian-e-visa.com”,“russian-e-visa”,” “we,”“us,”“our”) and provides its visa processing, ETA form process, documents process, passport renewals, digital documents processing and related travel services to you in part through Websites, portal, and through its mobile software applications (collectively, such services and applications, including any new features, and the Sites, the “Service(s)”), subject to the following Terms of Service (as amended from time to time, the “Terms of Service”). We reserve the right, at our sole discretion, to change or modify portions of these Terms of Service at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Services user interface or through other reasonable means. Any such changes will become effective immediately or no earlier than seven (7) days after they are posted in certain cases, except that changes addressing new functions of the Services or changes made for legal reasons will be effective immediately. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Terms of Service.

In addition, when using certain services, you will be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy or Cancellation and Refund Policy . All such terms are hereby incorporated by reference into these Terms of Service.

Access and Use of the Service

Your Registration Obligations: You may be required to register with any of the Websites in order to access and use certain features of the Service. If you choose to register for the Service, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the Service’s registration form. Registration data and certain other information about you are governed by our Privacy Policy. If you are under 13 years of age, you are not authorized to use the Service, with or without registering. In addition, if you are under 18 years old, you may use the Service, with or without registering, only with the approval of your parent or guardian. Member Account, Password and Security: You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session when accessing the Service. We will not be liable for any loss or damage arising from your failure to comply with this Section.

Modifications to Service:

We reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of the Service.

Mobile Services (if any):

The Service includes certain services that are available via a mobile device (collectively, the “Mobile Services”). To the extent you access the Service through a mobile device, your wireless service carrier’s standard charges, data rates and other fees may apply. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding us and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to the person that acquires your old number.

Service Regulation:

The regulation surrounding the Visa / eta / other documents is subject to change without notice. Weis not responsible for such changes or for any delay or loss relating to such changes.

We will not be liable for any costs, damages, and expenses from any fault or cause whatsoever, and including but not limited to liability for changes in travel, travel interruption, or prevention or limitation of travel and resulting expenses and costs, whether such damages, expenses or costs be incidental, direct, consequential, special, exemplary, or otherwise, and including but not limited to loss of profits or income, in excess of any service fees paid by customer for visa, photo or passport processing, regardless of circumstances, whether or not we had knowledge that such damages might be incurred and whether or not we may be, or may be responsible for, a contributing cause.

Delivery Times:

We make its best efforts to meet the delivery times but we does not guarantee any delivery times. We will not be responsible in any respect or for any amount for delay or loss caused by events that we cannot or do not control, including but not limited to weather conditions, acts of God, war, acts of public enemies, civil commotions, strikes, or acts or omissions of public authorities (including Government website delays our outages).

We are not responsible for the actions or inaction of the Government of any country officials and personnel. Weis not and shall not be responsible for the actions and inactions of the Government of any Country. Processing time for tourist visas, passport renewals and photo services, is quoted by us as approximations based on our experience with relevant Governments. We are not and shall not be responsible for processing times. Visa requirement for any Country regarding the Visa is established by the Government of any Country and is subject to change without notice. While we strive to provide complete and current information, we cannot guarantee that the information supplied is the most complete and current. we are not and shall not be responsible for such information.

Disclaimer of Warranties:

Your use of the service is at your sole risk. The service is provided on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express, implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We makes no warranty that,

• The service will meet your requirements
• The service will be uninterrupted, timely, secure, or error-free
• The results that may be obtained from the use of the service will be accurate or reliable
• The quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations.

Limitation of Liability:

You expressly understand and agree that we will not be liable for any indirect, incidental, special, consequential, exemplary damages, or damages for loss of profits including but not limited to, damages for loss of goodwill, use, data or other intangible losses (even if we has been advised of the possibility of such damages), whether based on contract, tort, negligence, strict liability or otherwise, resulting from:

• the use or the inability to use the service;
• the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service;
• unauthorized access to or alteration of your transmissions or data;
• statements or conduct of any third party on the service;
• any other matter relating to the service. In no event will we total liability to you for all damages, losses or causes of action exceed one hundred pound sterling or equals (£100).

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations set forth above may not apply to you. If you are dissatisfied with any portion of the service or with these terms of service, your sole and exclusive remedy is to discontinue use of the service.

Payment:

We use third-party payment platforms such as Spreedly, Paypal, Stripe, Paysafe, WePay, Adyen and Braintree. We do not store credit card data. All transaction information passed between us and the previous payment platforms is encrypted using 256-bit SSL certificates. No cardholder information is ever passed unencrypted. You can be completely assured that nothing we pass to these payment processor servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Cancellation and Refund Policy:

All cancellation requests have to be sent to us before documents are uploaded and within 5-10 minutes super urgent application / 1 hours normal application from the time of order success. After that time, your visa application / document process / ETA / etc order will be non-refundable (We charge upto $20 administrative fee for the refund cost).

After our Service / support Team has got application ID confirmation by the Government / or respective department / agency for your order, you could not request for cancellation anymore. Once your application / document process / ETA / etc order has been sent to your email address, we will be unable to reimburse you the visa / application / service / support, etc fee.

It is imperative that you supply us with all the correct information required for your requested visa / application / document process at the time of your fill application / apply one. Our Service Team cannot be held responsible for any visa / ETA, letter documents granted incorrectly or refused entry due to incorrect information and any losses incurred. Though every effort will be made on our part to correct any visa / ETA, letter documents issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission.

We strongly recommend that you check your visa / ETA, letter documents information with your passport and personal information prior to departure or whatsoever.

The refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us.

Please note that the refund process may take 15 - 20 days due to banking procedures. If the refund is made to the Credit/Debit Card account or to Bank account, the bank charges would be debited from the refund amount.

Refundable:

• All cancellation requests have to be sent to us before documents are uploaded and within 2 hours from the time of order success. (We charge $20 administrative fee for the refund cost).
• If your visa application / document process / ETA / etc was rejected by the Government / other department because of special reasons or any unexpected reasons, our Online Service Team will refund only the service fee (without the Government fee) for you only in special cases.

On refund, Payment gateway like paypal policy change effective 5 March 2020 includes the fact that PayPal will no longer reimburse the fees they charge to customers or merchants, if a customer got issued a refund. You can find more information about this in our new policy changes on paypal payment gateway website.

Privacy Policy:

We, at our website, portal or software, believe in being open, clear, and honest about how we collect, use, and share the personal information of our users. By ‘personal information’ we refer to any information which can help to identify a person, either on its own or in combination with other data.

We shall not use your personal information for any other purposes other than those outlined in this Privacy Policy and we are dedicated to safeguarding all our users’ data. By using our website, portal or software you agree to this Privacy Policy and its terms.

Types of personal information we collect

our website, portal or software may collect the following types of personal data for a range of purposes:

Personal information you provide

To allow the government to make a decision on whether to approve or deny a visa application, it is necessary for us to collect a range of personal information to pass to the authorities. Applicants provide us with this data by entering it on an online form.

The types of personal information we collect include the users’ full name, address, date of birth, travel plans (such as addresses, dates, and times), and passport details. We also collect certain types of information which is considered to be highly-sensitive such as gender, ethnicity, religion and beliefs, health, sexual health, criminal record, family background and genetic information.

Requested Documentation

We sometimes request documentation which is necessary to process visa applications. The types of documents we request include: IDs, passports, resident cards, birth certificates, bank statements, letters of invitation, and parental authorization letters (in relation to minors).

Device information

We collect information about the devices people use to connect to our website, portal or software including laptops, mobiles, and tablets. We collect information such as IP addresses, browser and operating systems, and geographical locations. We also collect data regarding the habits and preferences of our users, such as how long they spend on and how often they visit it.

How your personal information is used

We use the information we collect in different ways connected to the specialized services we offer. Users’ information may be used for the following purposes:

To process your visa application, document process / ETA documents.

We use the personal information which applicants provide on our online form to process their visa applications. The information provided is shared with the relevant authorities so they can grant or deny the visa request.

To communicate with you

We use the information we collect to communicate with you effectively. We use your data to respond to your emails, deal with your requests, answer your questions, and to email notifications about the statuses of visa applications.

To improve this website and our services

We use various programs to analyze the information we collect in order to improve the overall experience for our web users. We use the information to improve both the services we offer and our website.

To comply with the law

our website, portal or software may need to share users’ personal information to comply with various laws and regulations. This be during legal proceedings, investigations, or audits.

Other purposes

Your data may be used for other reasons such as verifying compliance with our Terms and Conditions and Cookie Policy, improving security measures, or helping to prevent fraudulent activity.

How your personal information is shared

We do not share your personal information with third parties except in the following circumstances:

With governments

We share the information you enter on the online application and the documentation you provide with the government so they can process your visa request. The government needs this information to either approve or deny your visa application.

With third-party service providers

our website, portal or software uses third-party service providers to carry out specific tasks. These types of services include: processing credit or debit card payments, providing advertisements, sending and receiving emails, and analyzing information such as user habits and preferences. We only share the information which is necessary for the service providers to carry out their functions.

With our affiliate companies

We are a global business which operates in a number of countries and we work in collaboration with a number of affiliate companies. We share information with our affiliate companies and we may transfer data between our own internal offices.

For legal purposes

when we are required to do so by laws or regulations, which may exist within or outside the user’s country of residence, we may disclose personal information to relevant authorities.

our website, portal or software may need to disclose personal information in the following circumstances: to comply with legal processes, to respond to requests from public authorities and officials, to enforce our Terms and Conditions or policies, to protect our operations and those of our affiliates, to protect our privacy, rights, or safety, to enable us to pursue legal remedies, or to limit the civil damages we may incur.

Managing and deleting your personal information

You can contact us any time to request the deletion of your personal information. You can also request an electronic copy of all the personal information we have collected about you.

You can contact us any time to request the deletion of your personal information. You can also request an electronic copy of all the personal information we have collected about you.

Security and Retention of Personal Data

Personal information is stored using servers which are protected by passwords, firewalls, and physical security. We use high-security protocols to prevent the loss, theft, misuse, and alteration of personal data.Personal data is kept for a period of three years, after three years it is deleted automatically. Data retention procedures ensure that we comply with relevant laws and regulations.Users acknowledge that it is not the responsibility of our website, portal or software to guarantee the security of information when they send it via the internet.

Amendments to this Privacy Policy

our website, portal or software reserves the right to make changes to this Privacy Policy without giving users prior notification. Any changes to this Privacy Policy will come into effect from the moment they are published.

It is the user’s responsibility to ensure that he or she is informed of the terms of the Privacy Policy at the moment of purchasing services or products or services from our website, portal or software.

Third Party Websites

our website, portal or software may contain links to third-party websites which are not operated by us. We are not responsible for the privacy policies or any other practices of any linked third-party websites. We recommend that you carefully review the privacy policies of all third-party sites before you disclose any personal information.

Children’s data

As we specify in our Terms and Conditions, parents and guardians give their consent for us to collect and use the data of minors by providing their data on the online form. We only collect and use the data of children to process visa applications and provide related services.

Who we are and how you can contact us

our website, portal or software belongs to russian-e-visa.com Ltd, a private company which offers specialized online visa application / ETA / Travel documents process services and support. We help travelers obtain visas, ETA / Travel documents form and process services from governments by providing expert help, guidance, and assistance.

Our Customer Service Team at our website, portal or software can respond to any questions you may have about applying online for a visa through our website.They are available 24/7, 365 days a year ( almost all cases).